Dental FAQs Balwyn North | Patient Information | iDental

Question 1

What happens at my first appointment?

Accepted Answer

Your first appointment gives us an opportunity to understand your dental health, discuss any concerns you may have and assess your teeth, gums and smile. Where appropriate, your visit may also include a professional dental clean, fluoride treatment and diagnostic records that are clinically required.

Question 2

What should I bring to my first visit?

Accepted Answer

Please bring your health fund card if you have private dental cover, along with any relevant dental records, X-rays or information about current medications that may be useful to your dental team.

Question 3

Do you accept new patients?

Accepted Answer

Yes. iDental welcomes new patients for preventive, general, restorative and cosmetic dental care. You can book online or contact our reception team if you would like help finding a suitable appointment.

Question 4

Can I transfer from another dentist?

Accepted Answer

Yes. You are welcome to transfer your dental care to iDental at any time. If previous dental records or X-rays would be useful, our team can let you know what information may be helpful to request from your previous practice.

Question 5

Do you see children and families?

Accepted Answer

Yes. We provide dental care for children, adults and families and can tailor appointments according to age, dental needs and individual comfort.

Question 6

How do I book an appointment?

Accepted Answer

You can book selected appointments through our online booking system or contact our reception team on (03) 9859 7859. If the appointment you need is not available online, please contact us directly as additional appointment times may be available.

Question 7

Can I change or cancel my appointment?

Accepted Answer

Yes. If you need to change your appointment, please contact the practice as early as possible so we can help arrange another suitable time.

Question 8

How long should I allow for my appointment?

Accepted Answer

Appointment length varies depending on the type of treatment you are having. Our team will allocate an appropriate amount of time when your appointment is booked and can let you know how long you should allow.

Question 9

What if I am nervous about visiting the dentist?

Accepted Answer

Please let us know. We understand that dental visits can feel stressful for some patients. We can take the time to explain what is happening, answer your questions and work at a pace that is appropriate for you.

Question 10

Where is iDental located?

Accepted Answer

iDental is located at 3 Belmore Road, Balwyn North VIC 3104.

Question 11

How often should I have a dental check-up and clean?

Accepted Answer

There is no single schedule that is right for everyone. The timing of dental examinations and hygiene visits should reflect your teeth, gums, dental history and individual risk factors. Your iDental clinician will recommend a recall schedule that is appropriate for you.

Question 12

Will I need dental X-rays?

Accepted Answer

X-rays are taken when they are clinically indicated rather than automatically at every appointment. They can provide information that cannot always be seen during a visual examination. iDental uses digital dental radiography where X-rays are required.

Question 13

What is a PowderJet dental clean?

Accepted Answer

PowderJet cleaning is one of the professional cleaning methods used at iDental during hygiene appointments. Your dental professional will first assess your teeth and gums and then use cleaning techniques appropriate for your individual oral health needs.

Question 14

What dental treatments do you provide?

Accepted Answer

iDental provides preventive, general, restorative and cosmetic dental care for adults, children and families. Treatment may include dental examinations and cleans, fillings, children's dentistry, crowns, replacement of missing teeth, dental implants, aligner orthodontics, teeth whitening and cosmetic dental treatment.

Question 15

What happens if you find a problem at my check-up?

Accepted Answer

If something requires attention, we will explain what we have found and discuss the available options with you. Where treatment is recommended, we aim to give you enough information to understand the reason for treatment, the proposed approach and likely fees before deciding how you would like to proceed.

Question 16

How much does dental treatment cost?

Accepted Answer

Dental fees vary according to the treatment required, its complexity and your individual clinical needs. iDental publishes a guide to common dental fees, but an accurate treatment cost can only be determined once we understand what treatment you require.

Question 17

Do you accept private health insurance?

Accepted Answer

Yes. iDental accepts major health funds and on-the-spot claiming is available at the practice. The amount your health fund contributes will depend on your individual policy, level of cover and available benefits.

Question 18

How much will my health fund pay?

Accepted Answer

Health fund rebates vary between insurers, policies and levels of extras cover. Your health fund is the best source of information about your specific entitlements. For planned treatment, we can provide relevant treatment and fee information so you can check your expected rebate with your insurer.

Question 19

Will I know the cost before treatment begins?

Accepted Answer

For planned treatment, we will discuss the recommended treatment and anticipated fees with you before proceeding. If several treatments are required, your care may be planned in stages so that you understand the priorities, options and associated costs.

Question 20

Do you offer on-the-spot health fund claiming?

Accepted Answer

Yes. On-the-spot health fund claiming is available at iDental for participating private health funds. Bring your current health fund card or appropriate digital health fund card to your appointment if you would like us to process a claim.

Question 21

Do you have a new patient offer?

Accepted Answer

iDental periodically offers packages for new patients and selected dental treatments. Visit our Current Offers page for the latest available offers and inclusions before booking.

Question 22

What cosmetic dental treatments does iDental offer?

Accepted Answer

Cosmetic dentistry at iDental may include professional teeth whitening, resin or porcelain veneers, clear aligners and other restorative treatments that can change the appearance of your smile. The appropriate option depends on your existing teeth, oral health and what you would like to achieve.

Question 23

How do I know which cosmetic treatment is right for me?

Accepted Answer

The best starting point is a consultation and dental assessment. We look at your teeth, gums, bite, smile and overall dental health before discussing treatment options that may be suitable for you.

Question 24

Do you offer professional teeth whitening?

Accepted Answer

Yes. iDental offers professional tooth whitening options for patients who are clinically suitable for whitening treatment. Before whitening, your teeth and gums should be assessed to determine whether whitening is appropriate.

Question 25

What is the difference between resin and porcelain veneers?

Accepted Answer

Resin and porcelain veneers are different approaches to altering the visible surface, shape or proportions of selected teeth. They differ in their materials, preparation, appointment process, repairability, longevity and cost. We assess the individual teeth and discuss which options may be appropriate for your situation.

Question 26

Can clear aligners improve my smile?

Accepted Answer

Clear aligners can be used to gradually change the position of teeth in suitable cases. An assessment is needed to determine whether aligner treatment is appropriate, what tooth movements are required and whether other dental treatment should be completed first.

Question 27

Will I receive a treatment plan and cost before proceeding?

Accepted Answer

Yes. Once we have assessed your teeth and discussed your goals, we can outline the proposed treatment, anticipated appointments and expected costs. If more than one treatment approach is suitable, those options can be discussed before you decide whether to proceed.

Question 28

What is considered a dental emergency?

Accepted Answer

Dental problems that may need prompt assessment include significant toothache, a broken or damaged tooth, dental trauma, swelling, infection or uncontrolled dental bleeding. If you are unsure whether your problem is urgent, call the practice and explain what has happened.

Question 29

Can iDental see dental emergencies on the same day?

Accepted Answer

We aim to accommodate dental emergencies on the same day whenever appointment availability allows. If you have significant dental pain, a broken tooth or another urgent dental problem, call us rather than relying only on the online booking calendar.

Question 30

What should I do if I break a tooth?

Accepted Answer

Contact us as soon as possible so the tooth can be assessed. The appropriate treatment depends on how much of the tooth has broken, whether it has been damaged internally and the condition of the remaining tooth. Where possible, keep any broken fragment and bring it with you.

Question 31

What should I do if I have severe toothache or swelling?

Accepted Answer

Significant dental pain or swelling should be assessed promptly because there are many possible causes, including decay, a cracked tooth or dental infection. Contact iDental so we can arrange an appropriate assessment or advise you about where to seek care.

Question 32

What should I do if an adult tooth is knocked out?

Accepted Answer

A knocked-out adult tooth requires urgent dental attention. Contact a dentist immediately. Handle the tooth by the crown rather than the root. If it is dirty, gently rinse it without scrubbing it and seek professional dental care as quickly as possible.

Question 33

When should I seek emergency medical care instead?

Accepted Answer

Seek emergency medical care if facial or mouth swelling is affecting your breathing or if you have significant bleeding that will not stop. If you are having difficulty breathing, call 000 for an ambulance.

Frequently Asked
Questions

Dental care at iDental.

CHECK-UP & CLEAN

COMPOSITE FILLINGS

AMALGAM REPLACEMENT

DENTAL CROWNS

DENTAL IMPLANTS

CLEAR ALIGNERS

JAW GRINDING

CHILDREN'S DENTISTRY

DENTAL EMERGENCIES

What happens at your appointment.

Medical history

Dental examination

X-rays if needed

Cleaning

Discussion & plan

Frequently asked questions.

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Frequently Asked Questions