Privacy, Shipping & Terms

We collect personal and health information to provide dental care, maintain treatment records, manage appointments, process payments and communicate with you about your care.

Where relevant to your treatment, we may request information from or share it with other health professionals. We seek your consent where appropriate and limit the information shared to what is needed.

You may contact us to request access to your records or ask us to correct information you believe is inaccurate. We will explain the process and any applicable fee when you make a request.

We handle health information in accordance with applicable privacy laws, including Victoria’s Health Records Act 2001 and the Commonwealth Privacy Act 1988.

We may receive information when you submit an online enquiry, provide feedback or subscribe to updates. Information you post publicly on social media may be visible to others; your account privacy settings are managed through that social media platform.

Practice phone calls may be recorded for training, quality and support. Security CCTV operates in common areas of the practice.

Available payment methods are shown at checkout or can be discussed with our team. Online purchases may offer card, PayPal or a payment plan provider where available. Please review the provider’s terms before choosing a payment plan.

Online product prices are shown in Australian dollars and include GST where applicable. Prices and availability may change.

Shipping options, charges and delivery estimates are provided when you place an order. We send tracking information once an order has been dispatched. Delivery times may vary by location and carrier.

If an item is out of stock or your order is delayed, contact us for an update. Please check your delivery details carefully, including business names and delivery instructions where relevant.

Please contact us as soon as possible if an item arrives damaged, faulty or different from what you ordered. We may ask for your order details and photographs so we can assess the issue.

For hygiene reasons, we generally do not offer change-of-mind returns on skincare products. This does not limit your rights to a remedy under the Australian Consumer Law, including for faulty products and sale items.

Please contact us before sending a product back so we can provide the appropriate return instructions.

If you have a promotional code, enter it in the coupon or promo code field at checkout before completing your order. Check the offer’s dates, inclusions and conditions, as codes may not apply to every product or purchase.

An online booking may require a booking fee to reserve your appointment. The amount and applicable terms should be displayed before you confirm and pay. Where charged, the fee is credited towards care received at that appointment.

If you need to change your booking, please contact us as early as possible. The practice’s current cancellation terms apply to late changes and missed appointments.

We consider product protection and environmental impact when choosing packaging. We use recyclable, reusable or compostable materials where suitable and available.